FAQs

Orders

How do I know my order was placed successfully?

After checkout, you’ll receive an order confirmation email with your order number and purchase details. Once your order ships, you’ll receive tracking information by email.

Can I change or cancel my order after it’s placed?

We process orders as quickly as possible, so changes or cancellations are not guaranteed. Please contact us right away with your order number, and we’ll do our best to help before your order ships.

What should I do if I entered the wrong shipping address?

Contact us immediately with your order number and the correct address. If your order has not shipped, we’ll try to update it. Once an order has shipped, we are not responsible for packages sent to an incorrect address entered at checkout.

Why was my order canceled?

Orders may be canceled due to inventory issues, payment problems, suspected fraud, or incorrect customer information. If your order is canceled, you’ll be notified by email.

Shipping

Where do you ship?

We ship to the locations available at checkout. Shipping options may vary depending on your address.

How long does order processing take?

Most orders are processed within 2–5 business days, excluding weekends and holidays. Processing times may be longer during launches, sales, or high-volume periods.

How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout. Once your order ships, you’ll receive tracking information.

Do you offer international shipping?

International shipping may be available to select countries. Duties, taxes, and customs fees are the responsibility of the customer unless otherwise stated at checkout.

My package says delivered, but I don’t have it. What should I do?

Please check your mailbox, front door, mailroom, building office, and with neighbors. If the package still has not arrived, contact the shipping carrier directly with your tracking number. We are not responsible for lost or stolen packages marked delivered by the carrier.

Do you offer local pickup?

Local pickup is only available if shown as an option at checkout or announced for a specific release.

Products & Sizing

How do your products fit?

Fit varies by product. Please review the product description and size notes before ordering. If an item is oversized, cropped, relaxed, boxy, or true-to-size, we’ll note it on the product page when possible.

Do you have a size guide?

Size information is listed on the product page when available. We recommend comparing the measurements to a garment you already own for the best fit.

Will sold-out items restock?

Some items may restock, while others are limited releases. Sign up for emails or follow us on social to stay updated on restocks and new drops.

Why does the color look different in person?

We do our best to represent product colors accurately, but colors may vary slightly due to lighting, photography, screen settings, garment dye, wash, or fabric differences.

Are product variations normal?

Yes. Some garments may have natural variation in color, texture, print distressing, wash, or finish. These details are part of the product and are not considered defects.

Product Care

How should I wash my apparel?

Wash inside out with cold water and like colors. Hang dry or tumble dry low. Avoid bleach and high heat.

How do I protect printed graphics?

Wash garments inside out, avoid ironing directly over the graphic, and avoid high-heat drying. This helps preserve print quality and garment shape.

Can items shrink?

Some garments may shrink slightly depending on fabric, wash method, and drying temperature. For best results, wash cold and hang dry.

Payments

What payment methods do you accept?

We accept the payment methods shown at checkout, which include major credit cards, debit cards, and supported digital payment options.

Is my payment secure?

Yes. Payments are processed through secure third-party payment providers. We do not store your full payment card details.

Do you charge sales tax?

Yes, sales tax may be collected where required by law and will be calculated at checkout.

Contact

How can I contact customer support?

You can contact us by email at info@lavisual.com. Please include your order number if your question is about an existing order.

How long does it take to receive a response?

We typically respond within 1–3 business days, excluding weekends and holidays. Response times may be longer during launches or high-volume periods.

Where can I stay updated on new releases?

Sign up for our email list and follow us on instagram for product drops, restocks, announcements, artist collabs and limited releases.